Right before Ken Goodrich has taken over Goettl, the image of that air conditioning company was that of someone that was broken, beaten, and confused. Fortunately, Goodrich has seized the opportunity and taken over the company in order to get it back in shape and move it forward in the eyes of public perception. He has done a lot of work in order to tighten up the efficiency of Goettl. Among the things he has done was fire a few executives that weren’t doing their job right. There were other adjustments that Ken Goodrich has done in order to get Goettl back to its successful form.
Ken Goodrich has had people go back over their installations in order to make sure that the installation was adequate. Inspections are done on the products that they themselves have installed in order to look for problems. For one thing, the follow up is what makes the installation a lot more effective for customers and professionals. When companies follow up with their customers, they are more likely to retain the customers they have from the services they have provided. Ken also checks out each installation on his own in order to see if there is any problem. He has his professionals take pictures of the work they have done in order for him to find any problems.
It is Goettl’s dedication to customer satisfaction which makes it one of the most effective companies in air conditioning. They go beyond just installing air conditioners. They make sure that the units they install are well matched to the house so that they can cool the home in an efficient manner. This will not only make sure that the customers live comfortably, but they also save money. Goettl has definitely redeemed itself with the improvements in the services offered.